We Pursue Purpose

We Use our Assets Wisely

Change Healthcare assets are the tools and information we use in our work each day. We use these assets for legitimate business purposes and safeguard them from loss, theft, fraud and misuse.

Change Healthcare’s assets are valuable and essential to operating our company profitably and successfully.

We Protect our Physical Assets

The tools we use to perform our work, including computers, telephones and printers, are to be used for appropriate business purposes. Theft, carelessness, misuse, and waste of these assets have a direct impact on profitability. You may need to use Company assets, such as computers, or the telephone, for occasional personal communications. With the exception of group collaboration software such as Microsoft Teams and WebEx, this use is permitted, as long as it is reasonable, meaning the use is minimal, does not interfere with your work performance, or the work performance of others, and does not result in a significant cost or impact to our network. To be clear, group collaboration software such as Microsoft Teams and WebEx may only be used for business purposes. Refer to “We Use Our Information Systems Appropriately” for further guidance.

We Use our Information Systems Appropriately

All team members are required to use the Company’s information systems in accordance with our Rules of Behavior for Access to Information Resources. Your Change Healthcare computer, network and internet access must be used primarily for business. Occasional and reasonable personal use is allowed so long as it is minimal, does not interfere with your work performance or the work of others, and does not result in a significant cost or impact to our network. You should never use Change Healthcare’s electronic systems for commercial or for-profit activity, or to:

 

  • send chain letters or email spam;
  • engage in illegal conduct;
  • access or send sexually explicit, obscene or offensive material;
  • play games or gamble;
  • create unapproved websites; or
  • make personal video/conference calls.

You should have no expectation of privacy when using Change Healthcare’s information systems. All activity conducted using the these systems is and remains the property of Change Healthcare. The Company reserves the right at any time and for any reason to review and monitor the use of its information systems as permitted by legal requirements.

We Safeguard our Intellectual Property

Change Healthcare’s intellectual property is a valuable asset, and we invest heavily in its development. We protect our intellectual property by obtaining patent, trademark, copyright, or trade secret protection, and by taking steps to prevent inappropriate disclosure, use, or loss of such information. We vigorously enforce our rights to these assets. We also respect the intellectual property rights of others.

Protecting Our Brand and Our Reputation

Select each box below to learn more.

+   Electronic Communications

Electronic Communications

When you send emails, voicemails or access the internet at work, it is important to remember that your words and actions represent Change Healthcare. We must use clear, accurate, respectful, and professional communication in all of our business interactions, both within and outside the Company. Ambiguous and unprofessional communications, whether oral or written, can harm Change Healthcare. Even well-intentioned communications can be misinterpreted.

+   Communicating with the Public

Communicating with the Public

We are committed to providing the public with relevant and appropriate information about Change Healthcare and communicating the information in a way reasonably designed to provide broad distribution of the information to the public. To maintain our reputation and ensure the public is consistently and accurately informed, only authorized individuals may communicate on behalf of the Company with the media. Press releases and all media and investor contacts are to be made only through a designated Change Healthcare spokesperson. Unless you receive prior approval, you must decline the opportunity to respond to any inquiries for news or information about Change Healthcare. You must avoid creating any impression that you are speaking on behalf of Change Healthcare in any personal communications such as blogs, user forums, chat rooms and bulletin boards.

+   Social Media

Social Media

We encourage communication and collaboration among team members, customers, business partners, contractors, consultants, suppliers, and vendors. However, the broad, instantaneous reach of social media significantly increases the importance of communicating responsibly, and managing private, sensitive, and confidential information in accordance with our policies and legal requirements. Ensure that you appropriately represent the Company’s interests when making authorized Company communications, and distinguish your personal opinions from those of the Company.

You also are expected to protect Change Healthcare’s non-Public information and respect the privacy of team members, customers, business partners, contractors, consultants, suppliers, and vendors when using social media. If you have been entrusted with Company Restricted, Confidential, and/or Internal Use Only information, you must not disclose it unless specifically authorized to do so. Do not publish maliciously false information that might embarrass or damage the reputation of another team member, customer, business partner, contractor, consultant, supplier, or vendor.

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